Procurement Policies

  • A solid financial standing
  • A proven track record
  • References
  • Competitive with quality & pricing
  • Timely price quotes
  • Consistent on-time deliveries

Our company purchasing policies as they relate to suppliers are as follows:

Ethics Hotline

Penn National Gaming, Inc. is committed to conducting its business at all times in a legal and ethical manner and in compliance with our Code of Conduct.

If you, as a Vendor, have a concern regarding unethical or unlawful activity, please report your concern anonymously to the Ethics Hotline by clicking here or calling 877-864-9164. We strongly encourage our employees and business partners to adhere to our Code of Ethics and Vendor Procurement Policies.

The Ethics Hotline is a confidential tool that allows you to report violations and/or misconduct, including:

  • Financial Fraud
  • Accounting Matters
  • Discrimination
  • Harassment
  • Solicitation of Gifts, Favors and Entertainment
  • Confidential Information
  • Conflicts of Interest

The Ethics Hotline is available 24 hours a day, seven days a week and is designed to protect your confidentiality. Penn National Gaming, Inc. prohibits retaliation and encourages an “open door” culture.

Interaction with suppliers

A key component of the purchasing process is the interaction with suppliers. Penn National Gaming Inc.'s success in these interactions has been built on our ability to maintain the highest level of integrity in the purchasing process. Determining the appropriate level of supplier interaction and limiting contact to those specific circumstances establishes and maintains the integrity of the process.

Prior to issuing a Purchase Order, the Company requires the supplier to complete and submit on line a Supplier Profile application. In addition to the Supplier Profile application and depending on the type of business, certain other information may be required as a result of state laws or regulations.

Once suppliers have been established in the system, interaction will be necessary to understand their product lines and services, solicit bids, verify product availability and pricing, award bids, discuss delivery discrepancies, coordinate samples, place orders and secure cost quotes. There may also be an occasional need to discuss concerns with products, services or performance.

Delivery Policies

At all properties, supplier deliveries must be made to the receiving dock except where specific provisions have been made to deliver products directly to the user or where other provisions which would apply to controlled shipments. Suppliers are not permitted to deliver items directly to the ordering department or to Purchasing unless specifically authorized. Suppliers or their representatives are not permitted to place items directly into the storeroom or warehouse, except for those suppliers that manage the par stock level for the Property such as those that provide bread and dairy products. These suppliers will be accompanied by a Receiving department employee or escort. Only in emergencies will the Property receive products from suppliers after Receiving's normal work hours. Delivery of products after Receiving hours should not be permitted to occur on a regular basis.

Maintaining a proper working relationship with suppliers requires positive steps on the part of the Property managers, Purchasing Departments, Corporate Purchasing, Receiving and Accounts Payable.

Procurement Goals

In addition to licensing requirements, in some locations the Company has committed to certain procurement goals for purchasing from certified minority and/or female owned firms, and from local or in-state firms. In some, but not all of these locations, there are specific certification requirements relative to these firms and how they are calculated toward meeting these goals. The certification requirements may vary by location within the same state. This is true whether these commitments were made to the state or local governments where the property is located. Corporate Purchasing will facilitate training so that the purchasing staff is familiar with these requirements and ensure that best efforts are made to comply with specific commitments.